Effective Date: 28 May 2025
Last Updated: 28 May 2025
Publisher: Navavani – The New Voice of Malayalam News

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1. Introduction

At Navavani, we are committed to upholding the highest standards of journalism and ethical digital publishing. As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have established the following Grievance Redressal Mechanism to address user concerns related to our news content.

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2. Scope of Complaints

You may submit a grievance regarding any content published on www.navavani.com, including but not limited to:

• Factual inaccuracy or misinformation
• Violation of journalistic norms or ethics
• Offensive or harmful content
• Violation of an individual’s privacy or reputation
• Content affecting the sovereignty, integrity, or security of India
• Any other matter covered under the Code of Ethics under the IT Rules, 2021

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3. Grievance Officer

Name: Vimalraj Mothiravally
Designation: Grievance Officer
Email: navavanimedia@gmail.com
Postal Address: Sreemadhavam, Nayanar Hospital Road, Payyanur 670307
Contact Number: +91-8301001139

The Grievance Officer is responsible for acknowledging and resolving complaints in a timely and transparent manner.

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4. How to File a Grievance

To file a grievance, please send an email to grievance@navavani.com with the following details:

• Full Name
• Contact Information (email and phone)
• Link to the content in question (URL)
• Nature of the grievance (brief description)
• Supporting documents, if any
• Declaration that the complaint is made in good faith

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5. Grievance Redressal Process

• Acknowledgement: The Grievance Officer will acknowledge the complaint within 24 hours of receipt.
• Resolution: A final response will be provided within 15 days of the receipt of the complaint.
• Action: If the grievance is found to be valid, corrective action such as content modification or removal may be taken.
• Escalation: If unsatisfied, complainants may escalate the matter to a self-regulating body (if applicable) or to the Inter-Departmental Committee under the Ministry of Information & Broadcasting.

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6. Review and Updates

This policy is reviewed periodically and may be updated to remain compliant with applicable laws and regulatory guidelines.

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7. Contact Us

For any queries related to this policy or our grievance process, please contact us at:
Email: navavanimedia@gmail.com
Website: www.navavani.com